Support

1. Content

  • When are new puzzle zones coming out?

    We regularly release new puzzles zones with updates to the mobile app, so check to make sure you have the very latest version of the app. When you update, you may find you have new zones available to you. We also generally announce new zones via social media, so you may wish to follow us on Facebook or Twitter.

  • How do I report spelling and accuracy errors?

    We try very hard to find all our mistakes before we publish our puzzles, but nobody’s perfect. If you find an error in a puzzle, please email us at support@blueoxtech.com. Show us how smart you are!

  • Why do you charge for additional puzzles in the mobile app?

    Creating new puzzles is expensive. To maintain your game experience, we hire programmers, professional puzzle writers, and other support staff. Charging for the puzzles is how we keep the quality high and the puzzles coming. Remember our Daily Puzzle is always free!

2. Purchasing

  • How do I purchase new puzzle zones for the mobile app?

    Make sure your mobile device is connected to the Internet, then go to the “Choose a puzzle zone” screen, tap the puzzle zone you want, and follow the instructions to purchase it.

  • Why don’t I see new puzzle zones on my mobile device that I know are available?

    Since new puzzle zones are packaged as app updates, it may be that you have not updated since the new puzzle zones were released. Also, since the iOS, Android and Amazon app marketplaces have different procedures, puzzle zones are not simultaneously available on all platforms. Check for the latest updates and see if that adds new puzzle zones to your device.

  • Why is the Bonus Pack not opening even though I’ve bought 3 puzzle zones?

    Remember that 2 free puzzle zones of 50 puzzles each come free with the app. Make sure you’ve purchased 3 additional puzzle zones. If you have and the Bonus Pack still does not unlock, please contact tech support at support@blueoxtech.com.

  • Why do the puzzles zones say “Not Available” and attempts at purchasing do not work?

    You might not have an active connection to the Internet. Please check your Internet connection. If this doesn’t fix the problem, contact tech support at support@blueoxtech.com.

  • How do I purchase puzzle zones once and have them available on multiple devices on the same platform?

    The mobile app is designed so that all your purchased puzzle zones can be made available without extra charge on all of your supported mobile devices on the same platform (i.e. all iOS devices or all Android devices).

    Scroll all the way to the bottom of the “Choose a puzzle zone” screen. There you will find a button labeled “Restore Previous Purchases.” Tapping that should load all of the puzzle zones you’ve purchased on another device with the same app store account.

    NOTE: Purchases are not transferable between platforms. For example, zones you purchased on an iPhone cannot be transferred to an Android or Kindle Fire device.

  • Why am I being charged for the same puzzle zone I already bought on a different device? (iPhone, iPad, and iPod Touch)

    Our mobile apps are designed so that purchased puzzle zones can be made available without extra charge on all your supported devices. Remember, though, that purchases are not transferable between platforms. For example, zones you purchased on an iPhone, iPad, or iPod Touch cannot be transferred to an Android or Kindle Fire device.

    Check that you’re using the same iTunes App Store account that your original purchase was made on, since that’s how Apple identifies that you’ve already purchased it. The iTunes App Store controls all payment issues, so if that doesn’t help you may need to resolve the issue directly with Apple.

  • Why am I being charged for the same puzzle zone I already bought on a different device? (Android)

    Our mobile apps are designed so that purchased puzzle zones can be made available without extra charge on all your supported devices. Remember, though, that purchases are not transferable between platforms. For example, zones you purchased on an iPhone, iPad, or iPod Touch cannot be transferred to an Android or Kindle Fire device.

    Check that you’re using the same Google Play account that the original purchase was made on, since that’s how Google identifies that you’ve already purchased it.

  • How do I get a refund? (iPhone, iPad, and iPod Touch)

    We’re sorry that you’d like a refund and would like to be of as much help as we can. However, we do not have any control over payment and refund issues on the iTunes App Store. Please contact Apple iTunes Support.

    When you get to the support page for your country, select “App Store Account and Billing Support,” then select “Billing Inquiries.” Use the “Email Us” button that then appears to write to Apple about your problem.

  • How do I get a refund? (Android)

    We’re sorry that you’d like a refund and would like to be of as much help as we can. Please contact tech support at support@blueoxtech.com and we’ll help you with your refund.

  • What if I was charged the wrong amount? (iPhone, iPad, and iPod Touch)

    We’re sorry that you were charged incorrectly and would like to be of as much help as we can. However, we do not have any control over payment and refund issues on the iTunes App Store. Please contact Apple iTunes Support.

    When you get to the support page for your country, select “App Store Account and Billing Support,” then select “Billing Inquiries.” Use the “Email Us” button that then appears to write to Apple about your problem.

  • What if I was charged the wrong amount? (Android)

    We’re sorry that you were charged incorrectly and would like to be of as much help as we can. Please contact tech support at support@blueoxtech.com and we’ll help you with your refund.

3. Technical

  • Which platforms does the mobile app run on?

    7 Little Words is available for iPhone, iPad, iPod Touch, Android, Kindle Fire and Nook Color. It is also available for tablets (and PCs) running Windows 8.

  • What support is available for devices running pre-4.3 versions of Apple iOS?

    After the release of 7 Little Words version 1.37.1, we will no longer be supporting devices with Apple iOS versions prior to 4.3.

    This means that:

    • You will continue being able to play the game but updates will no longer appear in the app store.

    • Because there will be no more updates, no more new zones other than the ones already in your app will be available for purchase. You can continue to buy zones that are listed in your app that you haven’t bought yet.

    • If you uninstall the app you will not be able to reinstall it until you update to the latest version of iOS.

    • The Daily Puzzle will continue to work as usual.

  • I downloaded the app but the icon doesn’t appear on my screen. What do I do? (iPhone, iPad, and iPod Touch)

    Try turning your device off and restarting.

    If you still can’t find the icon, move as far to the left as possible on your home screen. A search box will display. Start typing in “7 Words” and the application should show in the list.

    If you can find the app from the search screen then the app is installed, and the icon is probably just hiding among all of your other apps. If you can’t find it through the search function, contact tech support at support@blueoxtech.com.

  • I downloaded the app but the icon doesn’t appear on my screen. What do I do? (Android)

    Go to “Settings” on your Android device, tap “Applications,” and then “Manage Applications.” Make sure you’re looking at the list labeled “All,” and you should see “7 Words” listed near the top. If you can’t see it, contact tech support at support@blueoxtech.com.

  • Why can’t I download the app in my country (Android)?

    For various business reasons we’re not able to make 7 Little Words available in certain countries on Google Play. We currently don’t have publicly available details on the rollout to new countries, but stay tuned for further information.

  • I can’t open or run the app. What do I do? (iPhone, iPad, and iPod Touch)

    Try opening the app in “Airplane Mode.” Go to “Settings” on your device and find “Airplane Mode” at the top of the list. Change it to “ON” and then try to run the app. If this works, then the issue is probably with your current Internet connectivity and probably temporary.

    If this does not work, delete the application from your mobile device, then restart your mobile device and reinstall the application. Use “Restore Previous Purchases” at the bottom of the puzzle zone screen to bring back your puzzle zones.

  • I can’t open or run the app. What do I do? (Android)

    Try opening the app in “Airplane mode.” Go to “Settings” on your device, tap “Wireless & networks,” and then tap the checkbox next to “Airplane mode” at the top of the list. Try to run the app. If this works, then the issue is probably with your current Internet connectivity and probably temporary.

    If this does not work, delete the application from your mobile device, then restart your mobile device and reinstall the application. Use “Restore Previous Purchases” at the bottom of the puzzle zone screen to bring back your zones.

  • I just bought a new device (or, my device crashed) – how do I get back the puzzle zones I’ve already purchased?

    Scroll all the way to the bottom of the “Choose a puzzle zone” screen. There you will find a button labeled “Restore Previous Purchases.” If using this button does not fix the problem, contact tech support at support@blueoxtech.com.

    NOTE: Purchases are not transferable between platforms. For example, zones you purchased on an iPhone, iPad, or iPod Touch cannot be transferred to an Android or Kindle Fire device.

  • Why is 7 Little Words saying that my device doesn’t support Google Play?

    Google has updated their marketplace for buying apps and making in-app purchases to Google Play, which some devices do not support. You can click here to see a list of supported devices. You can also determine if your device is running Google Play by checking the icon on your device. If it says “Market” instead of “Play Store” then your device does not support Google Play.

    If your device does not support Google Play, you will still be able to play the free Daily Puzzles and the free Sunrise and Robots zones, but you will not be able to purchase any additional zones or Unlimited Hints. If you had previously made purchases and now they are showing as unavailable please email support@blueoxtech.com.

  • How do I keep my puzzle answers from disappearing? (iPhone, iPad, and iPod Touch)

    From the 7 Little Words home screen, tap “Options,” and then move the switch next to “Show solutions when revisiting completed puzzles” to “ON.”

  • How do I delete the app from my mobile device?

    iPhone, iPad and iPod Touch
    Tap and hold the 7 Little Words icon until it starts to jiggle. Then tap the X in the upper left corner and you will be prompted to confirm that you wish to delete the app.

    Android
    Go to “Settings” on your device, tap “Applications,” and then “Manage Applications.”  Tap “7 Words” and then “Uninstall.”

    Kindle Fire
    Go to the list of all apps on your device. Tap and hold on “7 Little Words.” Then tap “Remove from Device.”

    Nook Color
    Go to the list of all apps on your device. Tap and hold on “7 Little Words” and then tap “Delete.”

4. Other